Corporate responsibility
GCO integrates acts of corporate responsibility into its business strategy, focusing on transparent and responsible management
For GCO, corporate responsibility means voluntary commitment to the integration of responsible management in economic, social and environmental aspects, promoting ethical behaviour with its stakeholders, rigorously applying the principles of good governance and contributing to the well-being of society through the creation of sustainable social value.
The social value is the result of focusing its activity not only on obtaining good financial results but also on promoting the well-being of the stakeholders that form part of the group and to whom GCO's companies respond. This value becomes sustainable when it is integrated not only in the short, but also in the medium and long term.
GCO's companies contribute to the social and economic improvement of the areas where it operates through the development of its business. The very nature of the insurance business involves the concept of social responsibility because it consists of accompanying its customers at all times of their professional and personal lives, anticipating risks in order to protect them.
Customer experience
Customer at the centre of strategy. Procedures which offer a consistent and excellent service to the customer through the various channels of communication. Procedures which enable customers to raise their complaints, comments and claims.
Data protection. Cybersecurity
Mechanisms to protect customer data and resources in a business with increasing use of technology in contracting processes where large-scale data are handled.
Innovation
Innovation in products, services and management systems, the development of digital transformation and an internal innovation culture.
Corporate governance
Good governance practices, such as the presence of independent advisors and the existence of appointment and assessment policies and monitoring of recommendations of the CNMV good governance code of listed companies.
Ethics, integrity and transparency
Commitment through the code of conduct, the fight against corruption, bribery and fraud. Financial and nonfinancial accountability, corporate communication.
ASG risk management
Management of environmental, social and corporate governance risks that can influence compliance with financial obligations and affect credit soundness. Verification of regulatory compliance, including reporting. GCO is a member of the United Nations Environment Programme Finance Initiative (UNEP-FI) and a signatory of the Principles for Sustainable Insurance (PSI).
Responsible investment and products
Issues related to sustainable finance are critical to GCO's new materiality, which will act as a resource channel towards a low-carbon economy through its investments and its portfolio of products and services. The Group has signed the UNPRI Principles for Responsible Investment.
Climate change and environmental management
The impact of GCO's activity, even if it operates in a non-energy intensive sector, is managed and measured as part of its responsibility. The climate change strategy takes into account the risks and opportunities for the business.
Attracting, developing and retaining talent.
Training and professional development plan. Performance assessment processes. Motivation for employees to apply their skills in the development of innovative services or products.
Quality employment
Employment stability. Implementation of measures to guarantee diversity, equal opportunities and non-discrimination in the workplace.
Safety and health
Evolution from a partial health management model to a comprehensive health concept, which includes physical, mental and social well-being. Support for research in matters of health.
Management of service providers
Application of sustainability principles in relation to collaborators and suppliers. Special attention is paid to the group of mediators and other service providers such as workshops, repairers, medical and legal networks due to their importance in the business model and value chain.
Commitment to society
Social action strategy, including donations, investments in the community, support to universities or other institutions, corporate volunteering.
Development of local communities
Positive social impact through the use of local suppliers, support for training and inclusion of groups at risk of vulnerability. Public information on the contribution to the Sustainable Development Goals (SDGs).
Human Rights
Strict observation and monitoring of human rights beyond legal compliance becomes a material matter. This commitment is formally reflected in the code of ethics and in adherence to the Global Compact.
Social and environmental structure
The material issues in GCO are economic, environmental and social issues that are considered significant for sustainability. These matters influence the decision-making of stakeholders and constitute the basis on which the Corporate Responsibility Plan has been defined, its initiatives being grouped around three fundamental core ideas: trust, excellent service and positive impact.
Fundación Jesús Serra supports initiatives in the fields of research, business and education, social action, sport and the promotion of art and culture.
