Occident reaffirms its strategic commitment to the health business at its 2025 Health Conference

"The company highlights the positive evolution of its portfolio, the boost in digital health and announces the main new features for 2026, in a context of sustained growth in the health insurance market in Spain."

Occident has held its 2025 Health Conference, an internal event that brought together professionals from across the organisation to analyse business performance, review the improvements implemented in recent years and present the main sector trends and the developments planned for 2026. The company thus reaffirms the strategic relevance of the health branch and its commitment to an innovative, digital and customer-centred value proposition.

In a market environment in which health premiums already account for 16% of the Spanish insurance sector and private health insurance reaches almost 30% of the population, Occident’s health portfolio has shown positive performance, driven by its capacity to attract young-to-middle-aged, highly digital customers. New policies are being taken out at an average age of around 35, while the portfolio stands at 40, with a significant share of family policies. Likewise, the company maintains strong stability in its insured base, in a favourable market environment for the health branch, shaped by ageing, pressure on the public health system, rising healthcare costs and the increasing clustering of hospitals.

New services and digital advances in 2026

In recent years, Occident has carried out a continuous process to improve its health proposition, strengthening coverage, expanding services, enhancing operations and accelerating digital health. This strategy will continue in 2026 with a set of notable developments, including new diagnostic and surgical services: high-precision tests for prostate cancer and digestive disorders (PET-CT Choline and PET-CT PSMA), high-resolution manometry, advanced surgery for Parkinson’s disease and epilepsy, cardiac cryoablation and preferential access to Da Vinci robotic surgery, as well as new procedures such as septoplasty and functional hiatal surgery.

The customer experience was another of the central themes discussed at the Health Conference. During the sessions, speakers highlighted Occident’s commitment to support, digital accessibility and fast response times, elements reflected in the company’s strong satisfaction and recommendation levels. A clear example is the company’s Tu salud digital platform — which integrates 24/7 medical chat, instant and scheduled video consultations, e-prescriptions, reports, prescriptions and authorisations — showing high quality indicators, with an 89% satisfaction rate, a recommendation score of 8.2 and a 9.6 rating for video consultations. In addition, 97% of consultations are resolved instantly, with an average waiting time of under one minute. Psychology and general medicine are among the most frequently used services.

According to Daniel Ciprés, Occident’s Life business director, “the health branch has consolidated in recent years thanks to its continuous growth and solidity, becoming a strategic segment for Occident”. He also highlighted that “this customer-centred approach reinforces the company’s strategy: to offer a health solution that is accessible, innovative and ready to anticipate the needs of tomorrow’s policyholders”.