Occident sets up a special unit to provide support to those affected by storm "Alice"

"The insurer has sent weather alerts to its customers and is providing a support service to address and resolve any issues arising from the torrential rainfall."

Occident has set up a special unit to reinforce the care and service of its insured parties affected by storm "Alice", that has had a significant impact over the weekend in the Valencian Community, the Balearic Islands and Murcia, plus the south of Catalonia. This Monday, the Spanish State Meteorological Agency and the Servei Meteorològic de Catalunya (Meteocat) raised the torrential rain warning to red for the province of Tarragona, where more than 100 litres of rainfall per square meter were recorded this Sunday in the Montsià and Baix Ebre regions. Weather monitoring remains active throughout the Mediterranean region, where heavy rain is expected in the coming hours.

Flooding is a compensable event covered by the Insurance Compensation Consortium (CCS). The CCS is a public body that is financed by a small amount included in the price of any insurance policy and which is deposited in a guarantee fund intended to cover extraordinary risks among all insured persons in Spain.

Those affected by flooding can file their insurance claim through the Consortium website: www.consorseguros.es or by calling this freephone number: 900 222 665.

Occident provides support and assistance in relation to the storm

Occident customers, who received advance weather alerts due to the forecast of torrential rain, have access to telephone support to submit their questions and manage claims arising from the storm:

• Occident freephone number: 900 110 200

In this regard, policyholders are reminded that they can avail themselves of the personalised guidance of their insurance agent, who will assist with all procedures related to the impact of the storm.

Occident has reinforced its network of insurance appraisers to assess the damage caused by the storm in the affected areas. In addition, in areas that are difficult to access, the customer is offered the possibility of obtaining a remote assessment, better known as video appraisal.