Occident launches a special device to provide support to those affected by storm DANA in the Balearic Islands

"The insurer is offering its customers telephone support for resolving queries about the effects of the storm"

Occident has launched a special device to boost its customer service and support for those affected by storm DANA that affected various parts of Spain, but primarily the Balearic Islands, where heavy rain and wind resulted in flooding and other damage last Wednesday and Thursday.

Menorca has been the most affected island by storm DANA, accumulating around 200 litres per square metre in just four hours, with numerous floods, which has caused various kinds of material damage. It is considered a loss covered by the Consorcio de Compensación de Seguros [Insurance Compensation Fund] (CCS), the entity that covers extraordinary risks arising from natural or climate phenomena.

The CCS is a public body that is financed by a small amount included in the price of any insurance policy and which is deposited in a guarantee fund destined to cover extraordinary risks among all insured persons in Spain.

Those affected by this type of phenomena can file their insurance claim through the Consortium website: www.consorseguros.es or by calling this company: 900 222 665.

A special telephone support service has also been set up to manage Occident customers' queries at the following number:

• Occident contact phone number: 900 110 200

We also remind our insured parties that they can contact their insurance mediator who will provide support and guidance on procedures when dealing with this or other weather-related phenomena.

Occident has reinforced its network of insurance appraisers to assess the damage caused by the storm in the affected areas. In addition, in areas that are difficult to access, customers are offered the possibility of carrying out a remote assessment, better known as video appraisal.

Meteorological alerts have been sent by Occident to customers in the event of the possibility of this phenomenon occurring over the last few days, in collaboration with the State Meteorological Agency (AEMET). All of this is intended to protect insured parties and their families, as well as minimise any damage.