Occident reinforces its support for its insured parties with a special plan in response to the torrential rains

"The company, which sent preventive weather alerts to its customers, is providing them with an assistance service and its network of experts to expedite assistance to those affected and the assessment of damages."

Occident has set up a special unit to step up support and service for its insured parties affected by the torrential rainfall experienced over the weekend and in recent hours along the Mediterranean coast and the Balearic Islands. The storm hit the regions of La Safor, in Valencia, and La Marina Alta, in Alicante particularly hard, with accumulations of up to 700 l/m² in less than 36 hours in l’Atzúbia. The rainfall caused flooding, river overflows and road closures, and prompted the mobilisation of the Military Emergency Unit (UME).

Flooding is a compensable event covered by the Insurance Compensation Consortium (CCS). This public body is financed by a small amount included in the price of any insurance policy and which is deposited in a guarantee fund intended to cover extraordinary risks among all insured persons in Spain.

Those affected by flooding can file their insurance claim through the Consortium website, www.consorseguros.es, or by contacting the entity on the toll-free phone number: 900 222 665.

Occident provides support and assistance in relation to the storm

Occident customers affected by the rainfall have access to support via telephone and WhatsApp to submit their questions and send claims arising from the event:

• Occident freephone number: 900 110 200 
• Assistance via WhatsApp: 917 83 83 83.

Insured parties can also count on the personalised advice of their mediator, who will provide support in all the procedures related to the damages caused by this meteorological phenomenon.

For its part, Occident has also strengthened its network of experts in the affected areas to facilitate the assessment and evaluation of the damage. Consequently, when circumstances so require or accessibility issues arise, the company also offers the option of carrying out the assessment remotely, more commonly known as a video appraisal.