Occident revamps its digital customer portal to offer a more agile, intuitive and personal experience

"The company is reimagining its digital E-cliente space by offering more visual and simplified navigation, with direct access to the most common services and a structure designed to improve the user experience. "

Occident has revamped its digital E-cliente platform with the aim of facilitating the online management of its insurance and services, and offering a simpler, more intuitive and personal experience. The update incorporates a new design, usability improvements, and new features that allow customers to carry out their procedures more efficiently from any device.

The new version of E-cliente centralises all policy information, as well as the management of the company’s insurance and products, into a single space, making it easy to access information and services with just one click. Among the most significant new features is the improvement of the digital management of Home claims, which is added to those for Auto, allowing incidents to be declared and their status to be checked in a clearer and simpler way. The customisation of each insurance policy has also been strengthened, providing the option to assign names to the policies to facilitate their location.

The revamped digital space also expands the visibility of the services included in each policy, allowing users to learn in greater detail about all the available benefits and services. Likewise, E-cliente incorporates a dedicated space for the management of digital health services, from which customers can contact medical professionals by chat or video call, request and consult authorisations and reimbursements, or access prescriptions and medical documentation.

The platform also incorporates detailed information on the savings and investment products taken out, making it easier to consult returns, tax certificates and other procedures related to this type of product.

These new features are introduced alongside the services already available, such as the ability to request roadside assistance via geolocation, a functionality that speeds up recovery vehicle requests for Auto insurance customers without the need for phone calls. The renewal also maintains functionalities already consolidated and used by customers, such as claims tracking, locating AutoPresto garages, savings and pension simulation tools, and the possibility of taking out other products online.

Customers will also find exclusive advantages like discounts on festivals and other experiences promoted by the insurer through its Occident Live platform.

'With this revamp, we continue to advance in our goal of supporting the customer at all stages of their life by providing them with tools that streamline and facilitate their daily lives', concludes Occident's Marketing and Communication Director, Berta Solé.