Occident sets up a special unit to provide support to those affected by heavy rain

"The insurer sent preventive weather alerts to its customers and is providing a support service to address and resolve any issues arising from the torrential rainfall. "

Occident has set up a special unit to step up support and service for its insured parties affected by the heavy rainfall experienced over the weekend and in recent hours in various parts of Spain, which has caused flooding and disruption to roads, transport and infrastructure. The rains affected Catalonia and the Valencian Community in particular, where red-level warnings for rainfall have been activated. In Catalonia, one of the worst-hit areas, rainfall left accumulations exceeding 200 litres/m2 in some parts of the Barcelona area, while in the Valencian Community it also exceeded 100 l/m2.

Flooding is a compensable event covered by the Insurance Compensation Consortium (CCS). The CCS is a public body that is financed by a small amount included in the price of any insurance policy and which is deposited in a guarantee fund intended to cover extraordinary risks among all insured persons in Spain.

Those affected by flooding can file their insurance claim through the Consortium website, www.consorseguros.es, or by contacting the entity on the toll-free phone number: 900 222 665.

Occident provides support and assistance in relation to the storm

Occident customers affected by the rainfall have access to telephone support to submit their questions and send claims arising from the event:

Occident freephone number: 900 110 200 

Assistance via WhatsApp: 917 83 83 83.

Insured parties can also count on the personalised advice of their mediator, who will provide support in all the procedures related to the damages caused by this meteorological phenomenon.

For its part, Occident has also strengthened its network of experts in the affected areas to facilitate the assessment and evaluation of the damage. Consequently, when circumstances so require or accessibility issues arise, the company also offers the option of carrying out the assessment remotely, more commonly known as a video appraisal.